The Effect of E-Service Quality to E-Customer Loyalty with E-Customer Satisfaction as Intervening in Online Food Delivery Service During Pandemic Covid 19

Pandemic Covid-19 has changed the behavior of society, especially in Jakarta. Jakarta is the province with the highest number of positive Covid-19 cases in Indonesia. To prevent the transmission of Corona virus infection (Covid-19), the central government has make and decide some of regulation such as regional quarantine, social distancing, and applies PSBB (large scale social restrictions policy) for society.

The COVID-19 pandemic has significant implications for public health and well-being. Understanding how online food delivery services affect customer satisfaction and loyalty during this time could indirectly contribute to improving health outcomes by promoting safer alternatives to in-person dining. Building a robust infrastructure for online food delivery services involves not only digital infrastructure but also physical logistics networks. E-customer loyalty in online food delivery services involves aspects of technology, innovation, and infrastructure.

Keywords: SDG 3 (Health), SDG 9 (industrial growth)