The Effect of Job Satisfaction, Trust, and Supervisor Support on Perceived Organizational Performance at Call Center PT LION Air Group

The Lion Air Group provides a 24-hour service that is divided into 3 different shifts to ensure continuous support for customers. An interesting observation within the Call Center of PT. Lion Air Group is the lack of recognition for the accomplishments of employees, leading to a situation where many employees only put in minimal effort. Consequently, the morale among employees is relatively low, causing some of them to procrastinate in their tasks. Additionally, there are instances where certain employees require timely information and decisions from their supervisors regarding the cases they handle over the phone. This shortage of Call Center staff contributes to an increase in the volume of incoming calls, resulting in a heavier workload for the employees.

This remains the most relevant SDG as it focuses on creating a healthy work environment with motivated employees. The scenario describes issues like lack of recognition, low morale, and potential overwork – all of which go against the principles of decent work. The statement primarily describes issues related to employee morale, recognition, and workload. While these can impact employees’ well-being, the connection to income inequality or broader social and economic inequalities isn’t explicitly mentioned.

Keywords: SDG 8(economic growth),  SDG 10(equality economic financial socio-economic)