The Effect of Workplace Ostracism on Work Engagement and Turnover Intention Mediated by Psychological Distress in 5-Star Hotel Employees in DKI Jakarta

Jakarta, the bustling capital city of Indonesia, is renowned for its vibrant atmosphere and fast-paced lifestyle, making it a hub of activity and productivity. The daily grind experienced by employees in Jakarta sets it apart from other cities, as the stress levels can be significantly higher due to the demanding nature of work in this metropolitan area. Surprisingly, despite its allure, Jakarta is ranked as the 6th most stressful city, shedding light on the challenges faced by workers in various industries. Particularly in the realm of hospitality, where top-notch service is paramount, the pressure to deliver exceptional experiences to guests can be overwhelming. This groundbreaking study seeks to delve deeper into the repercussions of workplace ostracism on employee engagement within the context of 5-star hotels in Jakarta. By exploring how feelings of exclusion impact psychological distress, job commitment, and turnover intention among hospitality staff, this research aims to provide valuable insights into the dynamics of workplace interactions and their effects on employee well-being and performance. Through a comprehensive analysis of these factors, a better understanding of the intricate relationship between workplace dynamics and employee outcomes can be achieved, paving the way for more supportive and nurturing work environments in the bustling city of Jakarta.

Understanding the dynamics of workplace interactions, particularly in the context of ostracism, is essential for promoting peaceful and just workplaces. By highlighting the effects of workplace ostracism on employee well-being and performance, the research can inform policies and practices that foster more equitable and supportive institutions within 5-star hotels in Jakarta.

Keywords: SDG 10 (Reduced inequality), SDG 16 (Peace, Justice)