The Effect of Internal Service Quality on Job Performance Mediated by Job Satisfaction, Employee Well Being, and Job Commitment on PT TASPEN (PERSERO)

The research focuses on the importance of quality human resources in companies. It states that having good and qualified human resources is a key desire for any company. Effective human resource management (HRM) is essential for achieving this goal. The study aims to investigate how internal service quality affects job satisfaction, employee well-being, and job commitment, and how these factors in turn impact job performance at PT. Taspen (Persero).

Achieve full and productive employment and decent work for all women and men, including for young people and persons with disabilities, and equal pay for work of equal value. Reduce by one third premature mortality from non-communicable diseases through prevention and treatment, and promote mental health and well-being.

Keywords:

SDG 4 (Educational), SDG 8 (Decent Work and Economic Growth)